Compliance

• How do I get an explanation about a policy and why it’s included?

  Simply email your question to compliance@lifevantage.com, subject line “Compliance Weekly,” then look for a reply via email. Also, if your question is popular enough, look for the answer in an upcoming “Compliance Weekly” in this weekly communication.

• How is it that Compliance keeps abreast of everything that is happening in order to maintain a fair and even playing field for all?

  You the LifeVantage Independent Distributor and Preferred Customer make such oversight possible. Whether you are aware of the requirements found in Section 5.5 – Reporting Policy Violations, or not, you make us aware of situations and activities that are not…

• Is it true that you cannot change enrollers unless there is fraud or some kind of unethical conduct during the enrollment itself?

  Partially. According to Policies and Procedures Section 4.7.3 “To protect the integrity of all marketing organizations and safeguard the hard work of all Independent Distributors, LifeVantage strongly discourages changes in Enrollers. Accordingly, the transfer of a LifeVantage Independent Distributorship from…

• What are the facts about Lazyman no longer posting comments about LifeVantage and Protandim?

  During the 2015 Convention held in Phoenix, AZ last week Darren Jensen, LifeVantage President and CEO, announced that Lazyman will no longer be a “distraction” for LifeVantage. In his announcement, he provided a slide of the legal proceeding, LifeVantage Corporation…

• I am a U.S. LifeVantage Independent Distributor. Are there any restrictions on where I can do business?

  No, according to Section 11.2 of the LifeVantage Policies and Procedures, there are no territory restrictions. This policy is brief and clear, “There are no exclusive territories granted to anyone.” Think of it! You can reach out to anyone anywhere…

• What is the difference between a “Retail” Customer and a “Preferred” Customer?

  All of our customers are important to LifeVantage but there is a difference between those who order at retail prices and those who buy at wholesale. The LifeVantage Policies and Procedures defines a “Direct Retail Customer” as “a customer who…

• I just had a Distributor in my organization pass away, what do I need to do?

  In cooperation with the legal department, we have changed the requirement for the type of death certificate required in Section 4.12 – Transfer Upon Death of an Independent Distributor. Formerly, Section 4.12 read, “To effect a testamentary transfer of a…

• What is the best way to familiarize myself with the dos and don’ts of network marketing?

  Some have plenty of experience in the industry but most are rather new, even first timers. No matter your level of experience, however, you can always learn by reviewing the documents that you signed to enroll either as a Distributor…

• What can we do to ensure that a Distributorship stays in the family in the event of incapacity or death?

  First of all, the distributor needs to meet with a professional that understands the laws and strategies of incapacity, including power of attorney and estate planning. Next, they need to read and understand Sections 4.11 – Succession, 4.12 – Transfer Upon…

• As an Independent Distributor building a business, can I write off certain expenses for tax purposes?

  Yes, as an Independent Contractor building your own business, there could be revenues that you will need to report and certain business expenses that you may be able to write off for tax purposes. We recommend that you talk to…