Protandim® theNrf2 Synergizer® Product Recall
Recall date: December 5, 2012
Safety is Always our top Concern
LifeVantage is dedicated to ensuring the safety of all our products. We will always stand firm in our position to never compromise safety for any gain or advancement. We will continually operate with the utmost integrity so that our consumers can be assured we have their best interest at heart.
LifeVantage is also devoted to providing the highest quality products for the health of our distributors and customers. The company has stringent guidelines in product production and is committed to operating with industry-leading quality control systems so that every product exceeds the expectations of our customers.
On February 12, 2013, LifeVantage announced an extension of the voluntary recall of certain lots of Protandim® due to possible inclusion of small metal fragments in the final product of select lots. In partnership with medical experts, LifeVantage believes these materials pose no serious health risk to customers’ health. We have initiated this action to alleviate concerns about the possible inclusion in the final product of small metal fragments that were discovered in certain batches of turmeric extract, an ingredient in Protandim® that was purchased from a third party supplier.
One medical expert with whom we consulted is Dr. David Acheson. Dr. Acheson is an internal medicine physician and former Chief Medical Officer at the FDA Center for Food Safety and Applied Nutrition. Dr. Acheson has over 30 years of experience of medicine and food safety research. Dr. Acheson summarized the health risk as follows:
“The likelihood that any one tablet of Protandim will contain a small piece of wire is extremely low. Even if ingested the likelihood that the small pieces of wire would result in any adverse health event is also extremely low.”
Nevertheless, Protandim from the affected lots should not be consumed. This proactive action has occurred in an effort to alleviate concerns about potentially affected product.
What Product is Affected by This Voluntary Recall?
Not all Protandim bottles are subject to this recall. Only certain lots, or batches, of Protandim are being recalled. Lot numbers are located on the left side of the product label when looking at the front of the label, directly above the RFID scan bar. Lot numbers affected are:
Lot # and Expiration Date
27355501 2015/08/02 (bottle)
11-1220 2015/02/22 (bottle)
27114001 2015/07/09 (bottle)
11-1221 2015/02/22 (bottle)
27321001 2015/07/09 (bottle)
12-0145 2015/03/19 (bottle)
12-0258 07/02/2015 (bottle)
12-0259 2015/07/03 (bottle)
12-0292 2015/07/09 (bottle)
12-0294 2015/07/11 (bottle)
12-0295 2015/07/12 (bottle)
12-0304 2015/07/18 (bottle)
12-0306 2015/08/16 (bottle)
12-0307 2015/08/17 (bottle)
12-0373 2015/08/21 (bottle)
12-0382 2015/09/21 (bottle)
11-1224 2015/02/22 (sample pack)
What Steps Should I Take if I Have Product Affected by the Voluntary Recall?
Please examine your inventory of Protandim® to determine if you have affected bottles of Protandim® on hand. Consumers who have received bottles of Protandim from the lot numbers identified above should discontinue use of the affected product and immediately call LifeVantage Customer Service toll-free, 7:00 AM - 12:00 AM (midnight) MST, Monday - Friday at 866-912-9051 for instructions on how to receive replacement product, or click here to complete a form online. Replacement product will be shipped to you as part of your normal autoship process.
LifeVantage’s number one priority is consumer safety. If you would like to receive a hard copy of the form or have any questions, please call customer service at 866-912-9051.
As always, if you have a medical emergency, you should contact your medical provider.