January 12, 2012

Compliance Corner

Question: I sent an email to the Compliance Department yesterday and received an instant reply. Tell me about this new "Auto-Responder?" 

Answer: We have created this auto-response so that those contacting Compliance 1) will immediately know that their message has been received, and 2) that each request is being processed, but that everything cannot be answered or resolved immediately.[more]

The text of the response states: "Thank you for your recent communication. We will review your information and get back with you if we have any questions. If you've submitted a change to an account, we will send confirmation to the requestor and to the account holder when the changes have been processed. We are working on getting to these and other issues as quickly and thoroughly as possible. Thank you for your patience."