FAQs

FREQUENTLY ASKED QUESTIONS

Product

A:   Protandim is the only supplement in the world clinically proven (in a peer-reviewed, human clinical study) to reduce aging factors by an average of 40 percent, slowing down the cell aging process to the level of a 20 year old. Protandim has been awarded two patents, is all-natural and is a proven solution in the race against aging.

This patented anti-oxidant therapy is thousands of times more powerful than red wine, oranges, blueberries, juices or other popular antioxidant supplements. Protandim works by increasing the body’s natural antioxidant protection at the cellular level, triggering cells to produce naturally occurring protective antioxidant enzymes such as super oxide dismutase (SOD), catalase, and glutathione.


A:   Many people mistakenly believe their antioxidant needs are fulfilled by eating blueberries, drinking expensive “miracle juices”, and applying antioxidant facial creams. What they don’t realize is that in order to fulfill their daily antioxidant needs, it would require consuming ten pounds of blueberries, 15 pounds of dark chocolate and 87 glasses of red wine daily

As much fun as it would be to eat 15 pounds of chocolate daily, it would be impossible. Protandim is the only solution available to provide the necessary amount of antioxidants. Protandim, an all natural dietary supplement that holds two patents, has been proven to decrease oxidative stress by an average of 40 percent and has been peer reviewed in a published, human clinical study.


A:   Nationally recognized anti-aging expert Dr. Joe McCord explains, “Researchers and scientists agree that aging is the result of cellular deterioration caused by free radicals, which are rogue molecules. It is impossible to avoid free radicals because the food you eat and the air you breathe, as well as stress or even vigorous exercise, can stimulate cells to produce destructive free radicals in staggering numbers. With each year, a person’s body becomes less effective at fighting free radicals. It’s a vicious cycle, programmed into genes, which results in aging, disease and eventually death. A person’s body fights free-radicals by producing its own antioxidant enzymes. But as we grow older, our bodies produce more free radicals and less of these special antioxidants to fight the battle of aging. That’s where Protandim plays a critical role. Protandim boosts the body’s own production of antioxidant enzymes at the cellular level with enough neutralizing capacity to eliminate the age-related increase in free radical damage.”


A:   Instead of providing the body with additional dietary antioxidants (regular supplements fall into this category and are commonly called consumable antioxidants), Protandim works from within your body-- signaling it to boost its own production of two key antioxidant enzymes that already exist at the cellular level to help fight free radicals and cellular aging. This is why Protandim is significantly more effective than any other antioxidant on the market today; your body is actually producing the antioxidant power.


A:   The science and clinical proof behind Protandim is impressive. In fact, a peer-reviewed, human clinical study showed that after only 30 days of taking Protandim, free radicals decreased an average of 40 percent, slowing the progressive aging factors to the level of a 20 year old.

In addition, another new scientific peer-reviewed study was published in the journal “Free Radical Biology and Medicine” that clearly shows Protandim produces a 300 percent increase in glutathione, which is a key antioxidant and anti-aging factor. The study also showed that Protandim's synergistic formulation provides thousands of times more antioxidant power than any food or conventional supplements. For copies of the studies mentioned above, visit clinical proof.

Currently Protandim is the subject of over 20 scientific studies at leading universities and research institutes. Physicians and scientists are keenly interested in studying the link between oxidative stress and disease. Oxidative stress is the root of countless diseases, and Protandim has been proven to reduce oxidative stress by up to 40 percent, which is very exciting and encouraging to the medical and scientific community. Areas of investigation include heart disease, liver disease, diabetes, asthma, photo aging of the skin, metabolic syndrome and muscular dystrophy.


A:   Protandim is an all natural, patented formula containing a special blend of five ingredients including Turmeric, Milk Thistle, Ashwaganda, Bacopa, Green Tea.


A:   No, the blend of ingredients and their special formulation is unique to Protandim and holds two patents. The combination of ingredients creates a synergy that has been studied and proven to provide thousands of times more antioxidant power than any food or conventional supplements. This new scientific peer-reviewed study was published in the journal “Free Radical Biology and Medicine” and it also clearly shows Protandim produces a 300 percent increase in glutathione, which is a key antioxidant and anti-aging factor.


A:   Protandim is all natural and there are no known side effects but before taking any supplement, please check with your physician.


A:   Many western diets are lacking in certain nutritional elements, so multivitamin supplementation is still beneficial for most people. You can discontinue supplementing with antioxidants, however, because Protandim is more effective at eliminating free radical damage than supplementation with conventional antioxidants.


A:   Yes Protandim is subject to existing food and dietary supplement laws, such as the Dietary Supplement Health and Education Act, dietary supplement Good Manufacturing Practices, and adverse event reporting requirements. LifeVantage has established the safety and purity of all its ingredients through independent laboratory testing.



Company

A:   LifeVantage Corporation is a publicly traded (OTCBB: LFVN), science based, natural products company, dedicated to helping people reach their health and wellness goals through science-based solutions to oxidative stress. Founded in 2003 and based in San Diego, CA, LifeVantage develops nutraceutical products, including Protandim, that leverage the company's expertise and that are intended to deliver significant health benefits to consumers.

Due to the fact that LifeVantage Corporation is a publicly traded company, it has fiduciary responsibilities and set standards it must adhere to, in order to remain in good standing with investors and the stock exchange.


A:   LifeVantage is proud to have a highly experienced management team with a proven success track record. In addition to its impressive management team, the company is also affiliated with some of the top anti-aging experts in the world. Below are the bios of a few key management members. The bios of the other members of the management team can be found at Link to Leadership section.

President and CEO David Brown is a successful industry veteran who joined LifeVantage in January 2008. He is the former CEO & President, Metabolife International, where he increased sales to $300 million. David is also the former President of Natural Balance, Inc., where he led the company in revenue growth of over 300% in five year period and expanded sales internationally to 40+ countries. David Brown began his career as a corporate attorney, and he holds a Juris Doctorate from Cornell University and a Bachelors of Arts from Brigham Young University.

LifeVantage’s Director of Science, Dr. Joe McCord, is featured in Dr. Sanjay Gupta’s book, “Chasing Life.” Dr. McCord is credited with co-discovering the enzyme Superoxide Dismutase (SOD) in 1969, which marked the beginning of the study of antioxidants and the impact on the human body. Thanks to his groundbreaking work, Dr. McCord is highly regarded in the field and has helped shape the direction of antioxidant research over the years. Dr. McCord currently serves as Professor of Medicine, Biochemistry, and Microbiology at the University of Colorado at Denver and Health Sciences Center (UCDHSC). He is also the Honorary President of the International Society of Antioxidants in Nutrition and Health (ISANH).

Scientific Advisory Board Member Carlon M. Colker, M.D., FACN, is a nationally renowned medical expert in the areas of wellness, physical performance and performance nutrition. Dr. Colker is the CEO and Medical Director of Peak Wellness, Inc., and is widely recognized as America’s premier wellness advisor. He is well-known for his work with marquee athletes and for his many books and articles on various health and wellness issues. Dr. Colker is a regular medical correspondent on Fox News Channel and, as Shaquille O’Neal’s physician, recently co-starred with O’Neal on ABC’s “Shaq’s Big Challenge”, to fight childhood obesity.


A:   There are a number of reasons that LifeVantage Corporation made the decision to distribute Protandim through network marketing, including the compelling fact that product sales through network marketing has grown into a multi-billion dollar industry. After a great deal of analysis, LifeVantage concluded that this business model is an ideal way to sell Protandim because Protandim users are typically huge fans of the product and this makes them want to share the product’s tremendous benefits with others. Network marketing business allows the distributors the opportunity to fully explain the product’s benefits and uses, a key advantage of this distribution model.

With the benefits and science of Protandim, we have the opportunity to be the next great success story in an industry known for producing fast-growing companies.


A:   The company plans to open international markets in the near future. If you have an interest in bringing this business opportunity to another country, please contact Lifevantage for more information.


A:   To upgrade from a Preferred Customer to an Independent Distributor please call Customer Service at 1-866-460-7241 or 1-801-432-9300.


A:   Preferred Customers must call Customer Service to upgrade to an Independent Distributor as a security measure to protect their account from being adjusted without permission. Customer Service will verify the account information and ensure the proper consent is given to upgrade the account. During the call a preferred customer's right to choose their enroller and placement will be granted.



Compensation Plan

A:   Rank changes for the previous month's volume are updated on the 15th of each month. New ranks will not be displayed until then.


A:   There are filters in the Virtual Office under each Genealogy section to display Customer, Preferred Customer, Distributor, and Suspended. The numbers will reflect the different statuses that are selected.


A:   There are filters in each of the Genealogy sections. It may default to only show Distributors. Check the filters the Preferred Customer filter is selected.


A:   The definition of "active" is anyone that has volume in the last three periods, starting with the current month and counting back.


A:   Currently Fast Start is paid every Friday, one week after the order. Example: Joe signs up Jane on April 16th – Joe will received Fast Start money on May 1st.


A:   Customers place one-time orders at the Retail Price of $50.00. A Customer can choose to become a Preferred Customer, and receive 20% off their product purchases, by signing up for monthly autoships. The monthly autoship price is $40.00.


A:   In your Virtual Office there is an email maintenance section under the My Tools section. Click the boxes to ensure you will receive emails. If the boxes are checked and you are still not receiving emails, check your SPAM folder in your email to ensure the emails are not being sent to Spam. If you are still not receiving upline or Corporate emails, please call Customer Service.


A:   If your browser is caching, it may not display immediately. The best fix for this is to close out all browsers and try refreshing. It should display about 10 minutes after changes have been made.


A:   There are 3 ways to place an order:
     1) You can log in to your Virtual Office and place a spot order. This will count toward PV.
     2) Retail orders placed on your replicated site will count toward your PV.      3) A person can sign up as a Preferred Customer. You will receive Fast Start commissions on the Preferred Customer’s first month purchases. All subsequent purchases will be eligible for the Unilevel commissions.


A:   Under the Distributor Services tab at the top of your Virtual Office, there is a link called “Order Processing.” Click on it and then go to Autoship Orders. You can make changes to your existing autoship from there or set up a new autoship profile. Due to commission qualifications, if you would like to change your autoship to below 100PV, please contact Customer Service to make this change for you.


A:   You can place a personal enrollment within 30 days of their enrollment date by calling Customer Service at (866)460-7241.


A:   If you enroll someone and have not determined the placement during signup, your enrollee will go to your front line. You will then have 30 days to make the placement.


A:   Primary Bonuses are your monthly bonuses. Primary bonuses are by month and will be periods 1-12. For example: Period 1 = Januray, Period 2 = February. Primary Bonuses include Unilevel, Matching, Elite Pool, and Fast Start Bonus Pool.

Secondary Bonuses are weekly bonuses. They will be from 1-52 depending on the week. Secondary Bonuses include Fast Start Bonus and Infinite Fast Start Bonus.


A:   You can only see your personal customers in your downline. Please ensure the filters are selected to see customers.


A:   The Customer will need to re-sign up online as a Preferred Customer or call Customer Service to change their account status.


A:   You will need an autoship of 200PV starting at 10,000 and 100PV for anything lower. Volume from Preferred Customers or Retail Customers qualifies you for rank advancements.



Customer Service

A:   Customer Service is open Monday-Friday, from 9 a.m. to 9 p.m. E.S.T.


A:   You can contact Customer Service by phone at (866) 460-7241, and you can email Customer Service at customerservice@lifevantage.com.


A:   To launch your virtual office, go to www.lifevantage.com and click the Distributor Login button. You’ll be directed to the virtual office login site and prompted for your username and password. Enter your distributor ID for your username, and enter the password you’ve created to access your virtual office. If you have problems signing in, contact Customer Service for help.


A:   Customers place one-time orders at the Retail Price of $50.00. Preferred Customers sign up for monthly autoships at a discounted price of $40.00.


A:   In your Virtual Office there is a tab at the top for Website. Go to "My Business Site." You will be taken to the page to manage your replicated site. Your replicated site will show your name, phone, and email.


A:   You can change the name of your replicated website in your Virtual Office. In your Virtual Office, click on "My Business Site" and it will give you a field that you can change your site name. Your replicated site will be www.mylifevantage.com/unique name.


A:   In your Virtual Office there is an email maintenance section under the My Tools section. Click the boxes to ensure you will receive emails. If the boxes are checked and you are still not receiving emails, check your SPAM folder in your email to ensure they are not being sent to Spam. If you are still not receiving upline or Corporate emails, please call Customer Service.


A:   If your browser is caching, it may not display immediately. The best fix for this is to close out all browsers and try refreshing. It should display about 10 minutes after changes have been made.


A:   Under the Distributor Services tab at the top of your Virtual Office, there is a link called "Order Processing." Click on it and then go to Autoship Orders. You can make changes to your existing autoship from there or set up a new autoship profile. Due to commission qualifications, if you would like to change your autoship to below 100PV, please contact Customer Service to make this change for you.


A:   If you enroll someone and have not determined their placement during sign up, your enrollee will go to your front line. You will then have 30 days to make the placement.


Product

Company

Compensation Plan

Customer Service